Refunds and Cancellation
SKUBIQ offers all SaaS subscriptions to Customers under a 30-day no-obligation cancellation policy. The no-obligation cancellation begins immediately upon account activation. The 30-day no-obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. SKUBIQ will also not honour a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to SKUBIQ.
At any time during the 30-day no-obligation cancellation period, a customer can cancel their account and will be refunded the balance amount from their subscription on a pro-rata basis.
In order to continue using the SKUBIQ SaaS after the 30-day no-obligation cancellation period, you will automatically be put to continue to your selected payment plan which you selected initially at the time of buying from a range of selections of monthly or receiving a discount by paying for half yearly or full year of service.
The Customer is hereby informed and agrees that the minimum term of the subscription plans on Skubiq.com is 3-months. However, for customers opting to remain subscribed to any plan, after the 30-day no-obligation cancellation period is over, customers cannot cancel their subscription plans and will be locked in for a minimum of a 3-months subscription. If a customer has subscribed for a longer period of subscription plan of more the 3-months and wishes to cancel their subscription after the 30-day no-obligation cancellation period, they shall also be locked into a 3-month subscription period of the plan they initially opted for and the balance subscription charges shall be refunded or a credit note will be issued to them on a prorated basis for the remainder of the term.
If the Customer does not wish to renew their plan, they can do so by simply writing a cancellation request to support@skubiq.com, at least 5 business days prior to the end of your then-current subscription period. If you fail to provide proper notice, Inventrax will charge you for the next subscription period.
Customers can upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, the customer must write to support@skubiq.com.
With regards to downgrades on a subscription, Inventrax does issue refunds or credit notes for partial months of service on a prorated basis. Downgrades will be applied only at the end of the current billing term. All subsequent bills will be generated based on the downgraded plan amount.
Inventrax reserves the right to refuse/cancel a subscription to any of the SaaS services bought from Skubiq.com, If Inventrax refuses a new or renewing subscription/membership, registrants will be offered a refund on a pro-rata basis of pending days in the subscription plan bought.