Support – SKUBIQ

SKUBIQ Tech Support team provides extensive WMS support for all clients.

Whilst we provide the training you need at the implementation stage, we know there will be occasions when you might require additional technical WMS help and advice later on.

We’re With You Every Step of the Way.This means we provide you with a dedicated, experienced and friendly WMS support team, who are available via phone, email, or through our online portal.

All queries are dealt with quickly, efficiently and courteously.

Standard Support

Inventrax provides on-call support from Monday to Friday 09:30 – 18:30 hrs. IST, excluding regional holidays; Queries/Issues raised beyond support hours will be responded on the next business day of Inventrax.

Inventrax will provide Standard technical support as long as Customer is current in payment of applicable fees pursuant to the Purchase Order to the Agreement and is otherwise materially compliant with the terms and conditions of the Agreement for the applicable Subscription Term.

Technical Support for the initial 3 tickets is complimentary during the subscription. Any further requests (Tickets) from the customer will be charged as per the severities of the issues complying to the Technical Support policy. Standard Support Services (“Standard Support”) entitles the Customer to the following:

Telephone or electronic support in order to help the Customer locate and correct problems with the Software.

Bug fixes and code corrections to correct Software malfunctions in order to bring the Service into substantial conformity with the operating specifications.

All extensions, enhancements and other changes that the Company makes or adds to the Service and which the Company offers, without charge, to all other Subscribers of the Service.

Up to [NUMBER OF DEDICATED CONTACTS] dedicated contacts designated by the Customer in writing that will have access to support services.